Scope
This statement applies to HelloWalls websites and the online shop in the European Union, including hellowalls.co.uk and our other regional domains.
Standard and target
We aim for conformance with EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Where practical, we also apply recommendations from WCAG 2.2.
Current status
Our website is partially conformant with WCAG 2.1 AA. We are actively improving colour contrast, keyboard operation, screen reader support, and an accessible checkout.
Known limitations:
- Some embedded third-party widgets (e.g. review badges) do not fully meet our own standards
- Complex product configuration requires ongoing optimisation for assistive technologies
Measures taken
- Accessible forms with labels, error messages, and keyboard focus
- Semantic HTML, landmarks, and skip links to main content
- Regular checks with automated tools and manual testing
- Support for preferences such as reduced motion where the browser allows
Feedback and contact
Found an accessibility barrier? Let us know — we usually respond within 5 business days.
- Email: info@hellowalls.nl
- Phone / WhatsApp: +31 85 250 2324
Please include the page URL and a short description of the issue.
Enforcement
If you are not satisfied with our response, you may file a complaint with the relevant supervisory authority in your country.
Date of this statement
This statement was last updated on 11 June 2026.
