Returns & right of withdrawal

After registering your return by e-mail, please send the parcel to:

HelloWalls
Kanaalweg 13
7627 LH Bornerbroek
The Netherlands

Please clearly state your order number on or inside the parcel and keep your shipping receipt until we have confirmed receipt of the return.

1. Notify your return – e-mail info@hellowalls.nl with your order number. You may use the model withdrawal form below, but it is not required.
2. Pack the product carefully – preferably in the original packaging, with all accessories.
3. Send the parcel – to the return address above. The cost of return shipping (approx. € 7,25 per parcel) is at your own expense.
4. Receive your refund – within 14 days of your notification we refund the full purchase amount including the original shipping costs to the original payment method, provided we have received the product back in good order.

Using this form is optional — you may also simply send an e-mail to info@hellowalls.nl with your order number.

(Only complete and return this form if you wish to withdraw from the contract.)

To:
HelloWalls
Kanaalweg 13
7627 LH Bornerbroek
The Netherlands
E-mail: info@hellowalls.nl

I/We* hereby give notice that I/we* withdraw from my/our* contract
of sale of the following goods: ____________________

Ordered on*/Received on* (date): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Order number: ____________________
IBAN / account for the refund: ____________________

Signature of consumer(s) (only if this form is sent on paper):

Date: ____________________

* Delete as appropriate.

In addition to your right of withdrawal, you are always entitled to a product that performs as you may reasonably expect. We resolve the following at no extra cost:

• Production defects – damage, print errors or wrong colours.
• Transport damage – send us photos of the product and packaging and we'll ship a free replacement.
• Wrong delivery – wrong size or material caused by us — we fix it.

For valid claims you receive a replacement or your money back. We cover the reasonable costs.

If you have a problem with your order, please contact us as soon as possible:

1. Describe the problem – be as specific as possible.
2. Attach photos – of the product and packaging (for transport damage).
3. Wait for our reply – we respond within 2 working days.

If we cannot reach a solution together, you may submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Reach us via:

• E-mail: info@hellowalls.nl
• WhatsApp: +31 85 250 2324 (fastest response)

Please include your order number, a clear description of the issue and any photos. We aim to reply within 2 working days.

• Use the room visualiser – preview the artwork in a realistic setting.
• Measure your wall – make sure you order the right size.
• Check on receipt – inspect for damage immediately and report it as soon as possible.
• Keep the packaging – until you are sure everything is fine and you want to keep the product.